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Attribute selection via multi-objective evolutionary computation applied to multi-skill contact center data classification
Fernando Jimenez
,
Enrico Marzano
,
Gracia Sanchez
,
Guido Sciavicco
,
Nicola Vitacolonna
2015-01-01
Cite
DOI
Type
Conference paper
Publication
Proceedings - 2015 IEEE Symposium Series on Computational Intelligence, SSCI 2015
Artificial intelligence
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An event-based data warehouse to support decisions in multi-channel, multi-service contact centers
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